Customer Experience Advisor - Remote

Overview

The Customer Experience Advisor ensures that students' needs are met in a timely and high-quality manner, handling dynamic situations with a positive attitude.

In Short

• Handle student interactions through calls, chat, texts, and emails.
• Manage Tier II tickets and escalations.
• Support multiple brands with strong knowledge of at least one vertical.
• Utilize AI-powered tools for efficient responses.
• Collect and organize student feedback.
• Prioritize multiple responsibilities effectively.
• Upskill on new products as needed.
• Contribute ideas to enhance the student experience.

Requirements

• 2+ years of customer service experience.
• Availability for weekend and evening work.
• Ability to handle various student communications.
• Effective verbal and written communication skills.
• Ability to navigate multiple web tabs.
• Excellent time management skills.
• Punctuality and commitment to scheduled shifts.
• Remote working environment with reliable internet.

Benefits

• Competitive total rewards package.
• 401k match.
• Robust medical, dental, and vision benefits.
• Generous paid time off and holidays.
• Flexible work schedule.
• Wellness programs.
• Company events and activities.
• Reimbursement for personal development expenses.
• Free Roadside Assistance subscription.
• Supportive team environment.