Customer Experience Advisor - Remote

Overview

The Customer Experience Advisor role at Quadient focuses on providing exceptional support to customers through various communication channels, ensuring high satisfaction rates.

In Short

• Provide first-level support via telephone, email, and live chat.
• Resolve customer queries related to services, accounts, and payments.
• Take ownership of query resolutions, liaising with other teams.
• Keep CRM updated and follow up on customer requests efficiently.
• Work in a hybrid model (2 days in-office, 3 days remote).

Requirements

• Some customer service experience preferred.
• Excellent phone communication skills.
• Creative problem-solving abilities.
• Organizational skills to manage multiple tasks.
• Self-motivated and able to work under pressure.

Benefits

• Flexible hybrid work model.
• Access to a global online learning platform.
• Engagement in philanthropy programs.
• Competitive total rewards package.
• Employee assistance program for mental health support.