Customer Experience Consultant - Remote

Overview

We are currently inviting applications for a Customer Experience Consultant opportunity within our expanding remote team. In this role, you'll help guide clients through the trip preparation process by assisting with planning steps, sharing helpful updates, and ensuring their experience remains organized from initial request through confirmation.

In Short

• Communicate with clients to understand preferences, timing needs, and planning priorities.
• Help coordinate travel arrangements including accommodations, transportation, and activities.
• Provide timely updates regarding reservation progress.
• Assist with reviewing package and destination options using approved partner platforms.
• Respond to client questions through phone, email, and secure messaging channels.
• Maintain organized digital notes related to client planning activity.
• Participate in onboarding sessions and ongoing professional development opportunities.

Requirements

• Strong interpersonal communication skills with a service-focused mindset.
• Reliable organization and attention to important details.
• Comfort working independently in a virtual environment.
• Must be at least 18 years of age or older.
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or qualifying regions.

Benefits

• 100% remote work environment.
• Flexible scheduling designed around independent workflow.
• Step-by-step onboarding guidance and mentorship support.
• Access to established coordination systems and supplier resources.
• Eligibility for travel-related incentives and recognition programs.
• Opportunities to advance into expanded advisory or planning roles.