Care Solutions Consultant - Remote

Overview

The Care Solutions Consultant is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home.

In Short

• Respond promptly to incoming calls, emails, and web inquiries from prospective clients.
• Meet key team metrics like sales goals and call quality.
• Achieve or exceed monthly targets for starts of care.
• Identify customer needs and demonstrate how our products or services solve their problems.
• Complete 75-90 calls per day.
• Provide exceptional customer service and build rapport with customers.
• Focus on consultative selling approaches.
• Accurately record client interactions in the CRM system.
• Stay updated on company services and industry trends.
• Work closely with franchise owners and internal teams.

Requirements

• Understanding of aging adults and their needs.
• Strong ability to actively listen and tailor conversations.
• Experience in a high volume call environment.
• Excellent verbal and written communication skills.
• Passion for sales and commitment to customer service.
• Positive attitude, patience, and empathy.
• Bachelor’s degree or equivalent experience required.
• 3+ years of phone-based sales experience preferred.
• Remote work experience required.
• Meet key team metrics on a monthly basis.

Benefits

• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage.
• Short Term Disability, Long Term Disability, and Life Insurance.
• Generous time off program.
• Mental health benefits and wellness program.