Desktop Claims Adjuster - Remote

Overview

The Desktop Claims Adjuster will manage and resolve complex and high-value claims related to home damage or loss, ensuring exceptional customer service throughout the claims journey.

In Short

• Manage and resolve complex home insurance claims.
• Proactively handle claims from start to finish.
• Investigate claims and gather necessary information.
• Evaluate coverage and assess damages.
• Negotiate settlements with claimants and contractors.
• Maintain accurate records of claims communications.
• Provide exceptional customer service throughout the process.
• Work with a high level of autonomy.
• Build handling authority limit up to 50k.
• Collaborate with stakeholders to keep them informed.

Requirements

• Experience in claims management or insurance.
• Strong negotiation and communication skills.
• Ability to work independently and manage a caseload.
• Attention to detail and analytical skills.
• Customer-focused mindset.

Benefits

• Flexible working arrangements including remote work.
• Supportive team environment.
• Recognition as a Great Place to Work.
• Opportunities for professional development.
• Quarterly travel to head office for team collaboration.