Customer Support Specialist - Remote

Overview

At Holepunch, we are not just developing software; we are redefining the internet's architecture to empower users and protect privacy. Our pioneering peer-to-peer (P2P) development platform, built on our open-source technology stack, Pear, eliminates the need for traditional server infrastructure. This revolutionary approach ensures that users maintain full control over their data, with unparalleled privacy and freedom from centralized oversight.

In Short

• Seeking an experienced Customer Support Specialist.
• Engage with the community and process bug reports.
• 5+ years of experience in Customer Support required.
• Experience in SaaS and technical support preferred.
• Excellent written and verbal communication skills are essential.
• Monitor and manage community channels on Keet.
• Handle bug and error reports from users.
• Assist in setting up support processes.
• Collaborate with other teams to meet community needs.
• Promote the platform and address user feedback.

Requirements

• At least 5 years prior experience in Customer Support.
• Preferred: experience in community management.
• Experience in SaaS with technical support focus.
• Excellent communication skills.
• Preferred: experience organizing support flows.
• Preferred: technical aptitude in networking or encryption.

Benefits

• Work remotely from anywhere.
• Be part of a mission to decentralize the web.
• Engage in innovative peer-to-peer technology.
• Collaborate with a dynamic team.
• Opportunity to impact user privacy and data control.