Customer Support Specialist - Japanese or Chinese Speaking - Remote

Overview

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad, providing peace of mind to travelers in over 200 destinations worldwide.

In Short

• Deliver exceptional customer experience through chat and email.
• Answer customer inquiries and solve issues in a timely manner.
• Act as the voice of the customer, providing feedback to internal teams.
• Collaborate on projects to improve customer journey.
• Continuously improve support operations and drive customer satisfaction.
• Stay updated on product changes to provide accurate information.

Requirements

• Experience in BPOs, call centers, or customer service environments.
• Ability to handle multiple conversations efficiently.
• High level of empathy and assertive communication skills.
• Strong interpersonal skills and team-player attitude.
• Fluency in English and Japanese/Chinese required.
• Proactive mindset, eager to learn about products and tools.
• Customer-first approach to create great experiences.

Benefits

• 20 Paid Time Off.
• Education bonus.
• Opportunities for professional growth and development.
• Work with an international and diverse team.