Customer Support Specialist - Japanese/Chinese Speaking - Remote

Overview

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. We are looking for Customer Support Specialists to join our global team and help us provide the best assistance to travelers around the world.

In Short

• Answer customer inquiries and solve issues via chat and email.
• Act as the voice of the customer, providing feedback to internal teams.
• Collaborate on cross-functional projects to improve customer journey.
• Continuously seek ways to improve support operations.
• Stay updated on product changes to provide accurate information.

Requirements

• Experience in BPOs, call centers, or fast-paced customer service.
• Ability to handle multiple conversations efficiently.
• High level of empathy and assertive communication skills.
• Strong interpersonal skills and team-player attitude.
• Fluency in English, Japanese (JLPT N1), or Chinese (HSK 6).
• Proactive mindset and eagerness to learn.
• Customer-first approach to creating great experiences.

Benefits

• 20 Paid Time Off.
• Education bonus.
• Opportunities for professional growth and development.
• Work with an international and diverse team.