Customer Success Manager - Remote

Overview

We are looking for a Customer Success Manager who can own client relationships end-to-end, keep hiring pipelines moving, and ensure our clients feel supported and excited to work with us.

In Short

• Manage relationships with DTC clients from onboarding to successful placement.
• Run regular check-in calls and performance reviews.
• Oversee Talent Partners and Talent Acquisition Specialists.
• Review candidate submissions for quality and alignment.
• Identify upsell and renewal opportunities.
• Coordinate interview scheduling and feedback loops.
• Monitor CRM activity and ensure documentation accuracy.
• Troubleshoot issues related to pipeline delays and candidate quality.
• Suggest improvements to client communication and sourcing flow.

Requirements

• Experience in Customer Success or Account Management.
• Strong communication and client-facing confidence.
• Comfortable overseeing small internal teams.
• Highly organized and proactive.
• Strong understanding of recruiting pipelines.
• Fluent in English with strong written communication skills.
• Fast-moving and solution-focused personality.

Benefits

• Work directly with fast-growing DTC brands.
• Learn client-side leadership and high-level communication.
• Remote setup with structured routines and operational support.
• Clear systems and a transparent performance environment.
• Opportunity to grow into senior roles as we scale.