Client Operations Manager - Remote

Overview

As a Client Operations Manager, you will oversee the day-to-day client experience and operational processes of a premium agency, ensuring high-quality service delivery.

In Short

• Manage day-to-day operations for a portfolio of clients.
• Host live classes and handle customer inquiries.
• Build and maintain operational systems for client success.
• Work closely with clients to understand their business needs.
• Provide training and support for client integration.
• Ensure premium service delivery matching client expectations.
• Communicate effectively with clients via email and DMs.
• Handle inbound leads and operational queries.
• Collaborate with senior staff to streamline processes.
• Adapt to various client tools and systems.

Requirements

• Highly organized and proactive individual.
• Experience in customer support or operations management.
• Ability to work in a high-touch service environment.
• Strong communication skills.
• Familiarity with premium service delivery standards.
• Experience in a boutique studio or high-end business preferred.
• Flexibility to work Monday to Saturday, 4:00pm to 2:00am Manila time.
• Ability to handle multiple tasks efficiently.
• Experience with client relations and operational systems.
• Willingness to learn and adapt to client needs.

Benefits

• Work remotely from anywhere in the Philippines.
• Join a community of high-performing professionals.
• Receive training and support for your role.
• Opportunity to work with top-tier clients.
• Be part of a growing agency focused on excellence.
• Engage in a dynamic and collaborative work environment.
• Potential for career growth within the agency.
• Flexible working hours tailored to client needs.
• Access to resources and tools for success.
• Competitive compensation package.