Customer Service Representative (Logistics) - Remote

Overview

We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.

In Short

• Serve as the day-to-day point of contact for assigned client accounts.
• Receive, review, and process incoming orders with accuracy before warehouse execution.
• Manage high-volume email and async communication across clients via email and WhatsApp.
• Coordinate shipment routing based on client and end-customer requirements.
• Ensure all shipments meet retailer compliance standards.
• Generate and manage bills of lading and compliance documentation.
• Act as the liaison between the client and the warehouse manager.
• Communicate order priorities and resolve execution issues quickly.
• Strong understanding of order processing workflows.
• Work in a remote setup with minimal oversight.

Requirements

• Experience in a 3PL, freight forwarding, or supply chain environment.
• Hands-on experience with U.S. retailer routing and compliance requirements.
• Strong written English communication skills.
• High attention to detail and process-driven approach.
• Comfortable working in a Windows-based environment.
• Availability to work EST business hours.
• Spanish language proficiency is a plus.
• Experience with importers or consumer goods companies is a plus.

Benefits

• Paid in USD bi-monthly.
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup.
• Direct account ownership with clear responsibilities.