Call Center Representative - AI Feedback - Remote

Overview

We’re seeking Call Center Representatives to be founding members of our AI Feedback Team. In this role, you will be instrumental in helping us evaluate and iterate on our new centralized customer call center initiative.

In Short

• Serve as the first point of contact for patients and members via phone
• Triage incoming calls and direct inquiries appropriately
• Provide structured feedback on call processes, workflows, and tooling
• Collaborate closely with our data and AI teams to inform ongoing development
• Help shape the voice and experience of AI in healthcare
• This is a contract role supporting a 3-month pilot
• Potential for extension based on performance and project needs
• Previous experience in a customer support or call center role required
• Experience working with healthcare payors or providers is preferred
• Strong verbal communication skills and attention to detail

Requirements

• Previous experience in a customer support or call center role
• Experience working with healthcare payors or providers is strongly preferred
• Comfortable using call center tools, computers, and dialers
• Strong verbal communication skills and attention to detail
• Self-starter who thrives in fast-paced, evolving environments

Benefits

• Innovative mission to improve healthcare outcomes
• Work with a world-class team of healthcare and AI experts
• Opportunity to shape the future of AI in healthcare