Associate Director, Customer Insights & UX Research - Remote

Overview

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

In Short

• Lead high priority research initiatives to shape consumer understanding.
• Serve as the strategic insights lead across multiple categories.
• Partner with senior stakeholders in various departments.
• Design and manage end-to-end research programs.
• Translate complex data into clear insights and business implications.
• Influence senior stakeholders with insights framed in business context.
• Track and socialize the impact of insights initiatives.
• Elevate storytelling of insights for strategic representation.
• Collaborate with other team members to connect learnings.
• Contribute to operational excellence in the Insights function.

Requirements

• 10+ years of experience in consumer insights, market research, and UX research.
• Ability to lead strategic, multi-stakeholder research programs.
• Experience influencing senior leaders and connecting insights to outcomes.
• Deep knowledge of qualitative and quantitative methodologies.
• Strong project management skills; manage multiple initiatives.
• Exceptional storytelling and communication skills.
• Comfort in ambiguous, fast-paced environments.
• Familiarity with healthcare or wellness industries preferred.

Benefits

• Competitive salary compensation.
• Unlimited PTO and company holidays.
• Comprehensive health benefits including medical, dental & vision.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.