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Network Support Technician - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
PH

Overview

The NOC Technician will be responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.

In Short

  • Fully remote position.
  • Night shift hours: 7PM - 4AM or 10PM - 7AM EST.
  • Manage 15-20 tickets per day.
  • Monitor network performance using various tools.
  • Respond to network incidents and outages.
  • Perform routine maintenance and updates.
  • Collaborate with IT teams to resolve network issues.
  • Document incidents and resolutions.
  • Provide technical support to clients.
  • Participate in on-call rotation for 24/7 support.

Requirements

  • Associate's or Bachelor's degree in IT or related field.
  • 2+ years of experience in a NOC or network support role.
  • Strong understanding of network protocols.
  • Experience with network monitoring tools.
  • Proficiency in troubleshooting network issues.
  • Excellent communication skills.
  • Ability to work independently and in a team.
  • Relevant certifications are a plus.

Benefits

  • Work remotely from anywhere.
  • Flexible working hours.
  • Opportunity to work with advanced technologies.
  • Professional development opportunities.
  • Collaborative team environment.

HIKINEX

HIKINEX

HIKINEX is an innovative and fast-growing company specializing in the manufacturing of electrical power distribution equipment, particularly Low Voltage (LV) and Medium Voltage (MV) switchgear. The company is committed to providing high-quality technical solutions and support to its Sales Division through detailed proposal preparation and engineering analysis. With a focus on accuracy and efficiency, HIKINEX values collaboration across departments, including project management, engineering, and procurement, to ensure successful project execution and customer satisfaction.

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