Remote Otter LogoRemoteOtter

Associate Telecomm / Teamsters JH - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

The Associate Telecomm position involves operating a computer-based answering console and nurse call system to facilitate communication between doctors, patients, and staff.

In Short

  • Operates a computer-based answering console and nurse call system.
  • Handles external telephone calls and relays messages.
  • Assists patients by responding to their call buttons.
  • Locates and contacts on-call personnel as needed.
  • Manages paging and messaging services for staff communication.
  • Handles emergencies like codes and alarms promptly.
  • Maintains patient information using a PC.
  • Demonstrates knowledge typically acquired through high school graduation.
  • Prohibits discrimination against qualified individuals.
  • Ensures accessibility for all users regarding the application process.

Requirements

  • High school diploma or equivalent.
  • Additional training in computer operations preferred.
  • Strong communication skills.
  • Ability to handle emergency situations effectively.
  • Proficiency in operating PC-based systems.
  • Willingness to work in a telecommute environment.
  • Knowledge of healthcare communication protocols is a plus.
  • Ability to relay messages accurately and efficiently.
  • Understanding of patient care needs.
  • Commitment to non-discrimination policies.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development.
  • Supportive work environment.
  • Access to health-related resources and services.
  • Flexible working conditions due to telecommute options.
  • Engagement with a large network of healthcare professionals.
  • Commitment to diversity and inclusion in the workplace.
  • Employee assistance programs available.
  • Potential for career advancement within the organization.
  • Access to a nationwide network of healthcare services.

Highmark

Highmark

West Penn Allegheny Health System, part of Highmark Health, is a comprehensive health organization based in Pittsburgh, Pennsylvania. It encompasses a large network of healthcare services, including one of the largest Blue Cross Blue Shield insurers in the United States and a growing regional hospital and physician network. With a workforce of 35,000 employees, the organization is dedicated to serving millions of customers nationwide through its various affiliated businesses, which provide a wide range of health-related services such as health insurance, healthcare delivery, population health management, dental solutions, and innovative technology solutions. The system is committed to quality care, ethical standards, and diversity in the workplace.

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