Associate Enrollment & Billing Representative - Remote

Overview

The Associate Enrollment & Billing Representative is responsible for managing enrollment and billing activities within the membership department, ensuring accurate processing and resolution of membership issues.

In Short

• Handle enrollment and billing inquiries from clients and members.
• Verify enrollment status and make necessary changes to records.
• Address and resolve discrepancies in membership and billing information.
• Process membership data and maintain accuracy in databases.
• Conduct research to ensure prompt issue resolution.
• Create and distribute membership and billing materials.
• Ensure service levels and performance metrics are met.
• Manage multiple tasks in a production-oriented environment.
• Communicate effectively with internal and external contacts.
• Other duties as assigned.

Requirements

• High school diploma or GED required.
• 0-1 years of experience in billing/enrollment or customer service.
• Proficiency in Microsoft Office applications.
• Preferred: Associate's or Bachelor's degree in business or related field.
• Prior finance or healthcare industry experience is a plus.
• Strong financial aptitude and attention to detail.
• Excellent organizational and customer service skills.
• Ability to handle multiple tasks simultaneously.
• Basic accounting knowledge and data entry skills.
• Ability to maintain composure under pressure.

Benefits

• Opportunities for growth and development.
• Collaborative work environment.
• Impactful work contributing to health experiences.
• Comprehensive benefits package.
• Flexible working arrangements.