Trial Experience Operations Coordinator - Remote

Overview

The Trial Experience Operations Coordinator will work closely with the Director of Trial Experience to implement and manage technological requirements and processes for the Trial Experience Team, ensuring effective change management and collaboration across departments.

In Short

• Coordinate with the Director of Trial Experience on leadership objectives.
• Implement and manage automations and integrations for support requests.
• Assist in change management processes across departments.
• Document technological processes and maintain internal manuals.
• Collaborate with various teams to achieve organizational goals.
• Train teams on best practices for the Support Ticketing System.
• Research and organize data analytics with Development and Data Analysts.
• Optimize reporting and automations based on company needs.
• Manage AI system migrations and transitions to new platforms.
• Communicate effectively and demonstrate a team player attitude.

Requirements

• Associate’s degree or equivalent experience with 2 years in Project Management or technical support.
• Experience in an Operations role in SaaS/Marketing/SMB.
• Knowledge of internal systems like HighLevel, ClickUp, and Zapier.
• Ability to produce high-quality documents and SOPs.
• Strong understanding of software solutions and services.
• Ability to handle ambiguity in a fast-paced environment.
• Experience with software integrations and tools.
• Advanced skills in Excel and/or Google Sheets.
• Strong interpersonal and communication skills.
• Experience with data analysis and reporting tools.

Benefits

• Work in a collaborative and creative environment.
• Flexible work-life balance.
• Opportunity to work remotely.
• Access to comprehensive training and development.
• Join a diverse team across multiple countries.