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Success Operations Coordinator - Remote

Posted 20 weeks ago
Project Management
Full Time
United States

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Project Management
Process Improvement
Data Analysis
Cross-functional Collaboration
AI
Customer Success
CRM Tools
Automation
Excel
Tableau
Zapier
FreshDesk
FreshCaller
FreshChat
ClickUp

Overview

We are seeking a highly skilled Sr. Success Operations Coordinator to join our Customer Success team. The Sr. Success Operations Coordinator will play a pivotal role in optimizing operational processes, driving efficiency, and supporting the overall success of our customer base.

In Short

  • Implement and manage automations and integrations for the Success Team.
  • Collaborate across departments to achieve organizational goals.
  • Analyze data to generate actionable insights.
  • Lead and mentor team members.
  • Manage AI system migrations and integrations.

Requirements

  • Minimum of two years in software project management or operations.
  • At least four years of experience in an Operations role within SaaS or Marketing.
  • Proficiency in software solutions and professional service offerings.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills.

Benefits

  • Work in a diverse and inclusive environment.
  • Opportunity to work remotely.
  • Collaborate with a global team.
HighLevel logo

HighLevel

HighLevel Inc., founded in 2018, is a B2B SaaS platform dedicated to serving marketing agencies and entrepreneurs. With a mission to provide a comprehensive solution for managing various business types, HighLevel caters to a diverse clientele, including digital marketing agencies, ad agencies, SEO agencies, call centers, and freelancers across multiple niches such as real estate, e-commerce, and professional services. The platform offers a wide range of products, including CRM, funnel and website builders, email marketing, and more, supporting over 70,000 agencies and 600,000 small to medium businesses. HighLevel boasts a strong remote team of over 1,200 members across 15 countries, fostering a collaborative and innovative culture focused on user-centric solutions and continuous improvement.

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