Self-Serve Specialist - Remote

Overview

The Self-Serve Specialist at HighLevel is responsible for engaging with self-serve users to drive trial activation, adoption, and conversion, while providing exceptional service and support throughout the customer journey.

In Short

• Engage with self-serve users to promote trial activation and conversion.
• Respond to inbound inquiries to encourage trial engagement.
• Guide users through onboarding and product features.
• Align product capabilities with user goals for trial success.
• Build rapport with users to inspire trial completion.
• Communicate the value proposition effectively.
• Address user questions and challenges confidently.
• Maintain records of user interactions and engagement metrics.
• Collaborate with various teams to optimize trial flows.
• Execute engagement strategies to keep users active.

Requirements

• Proven ability to guide users through product onboarding.
• Strong technical aptitude to explain software features.
• Knowledge of CRM and marketing automation tools.
• Experience with Google Suite, Slack, and Zoom.
• Exceptional time management and communication skills.
• Self-motivated to exceed engagement targets.
• Ability to simplify complex product concepts.
• Strong critical thinking and problem-solving skills.
• Quick learner who adapts to evolving strategies.
• Positive mindset with a track record in fast-paced environments.

Benefits

• Opportunity to impact user experience in a growing SaaS company.
• Work in a global, remote-first environment.
• Collaborate with a diverse team across multiple countries.
• Autonomy to work independently while collaborating with teams.
• Engage with a community of over 2 million businesses.