Self-Serve Specialist - Remote

Overview

The Self-Serve Specialist at HighLevel is responsible for engaging with users to drive trial activation, adoption, and conversion of the SaaS platform. This role requires excellent communication skills and a strong understanding of the SaaS landscape to guide prospects through their customer journey.

In Short

• Proactively engage with self-serve users to drive trial activation, adoption, and conversion.
• Respond promptly to inbound inquiries to encourage trial engagement.
• Guide users through onboarding flows and product features.
• Align product capabilities to user goals to maximize trial success.
• Build rapport with users to inspire trial completion.
• Communicate the HighLevel value proposition effectively.
• Address user questions and challenges confidently.
• Maintain accurate records of user interactions in CRM.
• Collaborate with various teams to optimize trial flows.
• Execute engagement strategies to keep users active.

Requirements

• Proven ability to guide users through product onboarding.
• Strong technical aptitude to explain software to non-technical users.
• Working knowledge of CRM and marketing tools.
• Experience with various communication tools.
• Proficiency with Google Suite and social media platforms.
• Exceptional time management and organization skills.
• Self-motivated to meet engagement targets.
• Ability to simplify complex product concepts.
• Strong critical thinking and problem-solving skills.
• Positive mindset with a track record in fast-paced environments.

Benefits

• Work in a global, remote-first environment.
• Be part of a creative and collaborative culture.
• Impact the experience of SaaS prospects.
• Autonomy to work independently.
• Opportunities for professional growth.