Product Solution Engineer - Forms, Funnels & Domains - Remote

Overview

As a Product Solution Engineer at HighLevel, you will bridge the gap between our development and support teams, ensuring seamless resolution of customer issues related to our sales and marketing platform.

In Short

• Act as the primary point of contact for customer issues related to lead generation.
• Handle customer tickets promptly and effectively.
• Collaborate with development and support teams to resolve issues.
• Maintain detailed records of customer interactions.
• Participate in agile development processes.
• Utilize knowledge of SQL, APIs, and databases.
• Develop and maintain troubleshooting documentation.
• Provide clear communication to customers regarding issue status.
• Work independently and manage multiple priorities.
• Contribute to a culture of innovation and collaboration.

Requirements

• Bachelor's degree in Computer Science or related field.
• Experience in a technical support or product solution role.
• Solid understanding of marketing products.
• Proficiency in agile methodology.
• Knowledge of APIs, databases, and UI technologies.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Benefits

• Work in a global, remote-first environment.
• Be part of a growing community of over 2 million businesses.
• Contribute to innovative solutions that impact real businesses.
• Collaborate with a dynamic team of over 1,500 members.
• Engage in a culture where ideas are celebrated.