Customer Support Representative - Remote

Overview

The Customer Support Representative at HighLevel acts as a technical resource for customers, troubleshooting product issues and supporting software solutions.

In Short

• Act as a technical resource for customers.
• Troubleshoot product issues.
• Support HighLevel’s suite of software features.
• Work with a diverse customer base.
• Handle a high volume of API hits and message events.
• Contribute to maintaining a strong company culture.
• Encourage creativity and collaboration.
• Support businesses of all sizes.
• Work remotely or from the headquarters in Dallas, Texas.
• Be part of a rapidly growing company.

Requirements

• Experience in customer support.
• Ability to troubleshoot software issues.
• Experience in the technology industry preferred.
• Strong communication skills.
• Ability to work independently.
• Familiarity with software solutions.
• Problem-solving skills.
• Customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Benefits

• Work in a remote-friendly environment.
• Be part of a supportive team.
• Opportunities for professional growth.
• Flexible work hours.
• Access to comprehensive training.
• Encouragement of work-life balance.
• Engagement in a diverse company culture.
• Participation in company events.
• Access to company resources and tools.
• Competitive compensation package.