Application Engineering Developer - Remote

Overview

The Application Engineering Developer provides technical support to our Customer Services and Support teams by troubleshooting our software services, providing solutions, and detecting application bugs.

In Short

• Focus on customer-reported issues escalated by Customer Services teams.
• Troubleshoot and perform basic code analysis.
• Take ownership of assigned tasks until issues are resolved.
• Develop proficiency in product knowledge.
• Learn necessary IT tools and issue management tools.
• Work with senior team members to investigate complex issues.
• Assist in monitoring system resources and application issues.
• Debug and resolve software defects.
• Write clean, efficient, and well-documented code.
• Update documentation as necessary.

Requirements

• Passion for problem-solving and desire to learn.
• Strong analytical and problem-solving skills.
• Time management skills.
• Self-starter with moderate supervision.
• Adaptability to changing priorities.
• Strong communication skills.
• Customer focus and understanding.
• Basic proficiency in at least one Object-Oriented programming language.
• Basic knowledge of SQL and database structures.
• Familiarity with web development technologies.

Benefits

• Opportunity to work with a leading cloud-based engagement platform.
• Gain experience in a supportive team environment.
• Develop skills in software development and troubleshooting.
• Collaborate with cross-functional teams.
• Engage in continuous learning and professional growth.