Head of IT with Service Management Mindset - Remote

Overview

At Hiflylabs, we are seeking a dynamic and structured individual to lead our internal IT operations while also contributing to the service delivery we provide to external clients. This is a hybrid role that combines day-to-day IT leadership, service management practices, and – for those with the drive – the opportunity to evolve into business unit ownership.

In Short

• Own and manage Hiflylabs’ internal IT infrastructure, including assets, access, and security.
• Lead, grow, and mentor the internal IT team.
• Develop and maintain IT policies, documentation, and internal processes.
• Ensure availability and compliance of local and cloud systems.
• Collaborate with internal teams to support technical needs across the company.
• Apply service-oriented thinking to external IT operations.
• Independently write service proposals for external clients.
• Manage SLA-based support processes and performance tracking.
• Coordinate incident, problem, and change management workflows.
• Plan and monitor team capacity and profitability.

Requirements

• Minimum 5 years of hands-on IT leadership experience.
• Strong technical background in infrastructure, cloud (e.g. Azure), and security.
• Excellent communication and stakeholder management skills.
• Fluent in Hungarian and English (written and spoken).
• 2–3 years of experience in IT Service Management, ideally client-facing.
• Familiarity with ITIL or similar service frameworks.
• Experience reporting and dashboarding service performance.
• Experience writing proposals and managing service scope, SLAs, and pricing.

Benefits

• Diverse projects with opportunities for growth.
• Work with cutting-edge technology.
• Strong and motivating team environment.
• Focus on work-life balance.
• Professional development opportunities.
• Emphasis on company culture and social bonding.
• Personal mentoring for professional and personal issues.