Payer Program Manager - Remote

Overview

The Payer Program Manager at HHAeXchange will lead the design and delivery of training and adoption programs aimed at improving provider onboarding and product usage within the healthcare technology domain.

In Short

• Own the design and delivery of training plans for state and payer programs.
• Develop effective training and adoption strategies aligned with organizational goals.
• Manage multiple projects, tracking progress and resolving issues.
• Communicate updates and manage expectations with stakeholders.
• Identify risks and develop mitigation plans.
• Collaborate across teams to ensure program execution.
• Design and track performance metrics for program success.
• Learn about market nuances and best practices.
• Travel 10-25%, including overnight travel.

Requirements

• 3+ years of experience in training program development and management.
• Exceptional communication and relationship-building skills.
• Knowledge of instructional design and training effectiveness.
• Experience in training customers on software or technology.
• Ability to manage multiple priorities and deadlines.
• Data analysis and problem-solving skills.
• Experience in a high-growth B2B SaaS company.
• Healthcare tech experience preferred.
• Ability to simplify complex topics.
• Strong interpersonal communication and writing skills.

Benefits

• Opportunity to lead impactful training programs.
• Collaborative and fast-growing work environment.
• Engagement with diverse stakeholders.
• Chance to influence product adoption and customer success.