Bilingual Call Center Representative (Relationship Coordinator) - Remote

Overview

The Bilingual Call Center Representative serves as a Relationship Coordinator, providing essential support for Healthfirst's Medicare Advantage Plan and other services through effective communication and follow-up with prospective enrollees and their families.

In Short

• Handle inbound and outbound calls regarding Long-Term Care services.
• Educate clients on enrollment processes and product lines.
• Utilize Salesforce for tracking leads and managing customer interactions.
• Achieve sales performance goals and quotas.
• Schedule appointments for intake nurses and clinical assessors.
• Document calls and outcomes in the pre-enrollment database.
• Work in a fast-paced, paperless call center environment.
• Engage with diverse populations and understand cultural sensitivities.
• Provide excellent customer service while adhering to internal standards.
• Participate in ongoing training and development.

Requirements

• High school diploma or GED.
• Fluency in English and another language.
• Experience in customer service or call center environments.
• Tech-savvy with proficiency in Microsoft Office Suite.
• Ability to work in a remote environment with reliable internet.
• Strong organizational and multi-tasking skills.
• Understanding of healthcare industry and managed care plans.
• Comfortable with high-stress, fast-paced environments.
• Available to work flexible hours, including weekends.
• Experience with Medicare or Medicaid products preferred.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Incentive and recognition programs.
• Life insurance and 401k contributions.
• Opportunities for professional development.
• Supportive work environment focused on community health.