Junior Operations Manager (m/w/d) - Remote

Overview

Join Hey Contact Heroes, a leading work-at-home service provider, and become part of a dynamic team dedicated to enhancing both employee and client experiences. This position offers a long-term opportunity to work from home with exceptional employee benefits.

In Short

• Work closely with operational management to improve project metrics.
• Take responsibility for KPI management in daily business operations.
• Monitor call center activities and analyze data for valuable insights.
• Support exciting projects from planning to implementation.
• Work in a fully remote environment across Germany.

Requirements

• Experience in call and customer service.
• Energetic and ready for new challenges.
• Strong organizational skills.
• Excellent communication skills.

Benefits

• 100% remote work from home.
• Permanent employment contract for job security.
• Attractive vacation policy starting with 30 days.
• Home office allowance for your expenses.
• Additional benefits through Edenred and wellness programs.