Junior Operations Manager (m/f/d) - Remote

Overview

Join the leading work-at-home service provider and become part of the Hey Contact Heroes team! We focus on exciting both our heroes and clients every day. If you seek a secure, long-term job with employee benefits that exceed the norm, this is the place for you!

In Short

• Work closely with operational management to improve project metrics.
• Take responsibility for KPI management in daily operations.
• Monitor call center activities and analyze data for insights.
• Support exciting projects from planning to execution.
• Work 100% remotely from home.
• Enjoy a secure job with a permanent contract.
• Start with 30 vacation days, increasing to 35 after 5 years.
• Receive a home office allowance.
• Benefit from various employee perks and wellness programs.
• Join a dynamic and rapidly growing team.

Requirements

• Extensive experience in call and customer service is preferred.
• High energy and eagerness for new challenges.
• Strong organizational skills and willingness to grow.
• Excellent communication skills and proactive engagement.

Benefits

• 100% remote work from anywhere in Germany.
• Secure employment with a permanent contract.
• Attractive vacation policy starting with 30 days.
• Home office allowance to support your setup.
• Access to various employee benefits and wellness options.