Diagnostic Success Partner - Remote

Overview

The Diagnostic Success Partner is responsible for retaining and growing Antech’s current customer base among the full portfolio of product offerings from reference lab to imaging products, providing excellent customer support and driving growth.

In Short

• Responsible for customer retention and growth.
• Provide superior customer service and support.
• Coordinate with sales and marketing teams.
• Utilize multiple software systems including Salesforce.
• Conduct research to enhance customer experience.
• Build and maintain relationships with clients.
• Participate in business meetings for performance discussions.
• Assist with administrative duties and data collection.
• Educate customers on product offerings and requirements.
• Travel up to 20% may be required.

Requirements

• Bachelor's degree in relevant fields.
• 1-2 years of veterinary or laboratory technician experience preferred.
• Sales or service experience in Animal Healthcare preferred.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office products.
• Ability to work independently and take initiative.
• Flexible and adaptable to changing environments.
• Problem-solving skills to route issues effectively.
• Ability to maintain professionalism with all customers.

Benefits

• Paid Time Off & Holidays.
• Medical, Dental, Vision plans available.
• Life insurance options.
• Short and Long Term Disability coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Pet care discounts.
• Flexible Spending Accounts/Health Savings Accounts.
• Paid Parental Leave.
• Life Assistance Program.