Director, Client Strategy and Growth - Remote

Overview

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations.

In Short

• Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart.
• Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends within the employer & public sectors.
• Relationship Management: Develop relationships with key decision-makers and influencers.
• Sales Strategy: Develop and implement effective sales strategies.
• Revenue Retention: Responsible for overall revenue retention year over year to 95% or better.
• Revenue Growth: Drive revenue growth through strategic opportunity management.
• Collaboration: Collaborate cross-functionally with other departments.
• Industry Knowledge: Stay abreast of industry changes and emerging trends.
• Drive renewals including the skills to negotiate appropriate renewal rates.
• Partner with the consultant relationships team to manage all consultant relationships.

Requirements

• 10+ years of selling, managing, and servicing clients in healthcare.
• Management Consultant experience required.
• A demonstrated track record of account retention & expansion success.
• Strong relationship development and organization navigation skills.
• Demonstrated success in developing client relationships.
• Strong negotiation skills with a proven ability to overcome objections.
• Attention to detail in everything from relationship strategy to contract negotiations.
• Ability to travel (approximately 50%).
• Desire to build an organization from the ground up.

Benefits

• Positive, diverse, and supportive culture.
• Collaborative work environment.
• Opportunities for professional growth.
• Engaging company activities.