Bilingual Clinical Services Coordinator - Remote

Overview

Heartbeat Health is a venture-backed health tech startup focused on revolutionizing cardiovascular care, seeking a Bilingual Clinical Services Coordinator to enhance patient experiences and optimize operational systems.

In Short

• Be a key player in mission-critical initiatives at Heartbeat.
• Manage all aspects of patient communication and engagement.
• Schedule virtual visits and outpatient procedures.
• Improve communication and relationships with patients.
• Provide technical support to patients.
• Prepare and verify data for reporting.
• Document customer data and generate reports.
• Identify opportunities for process improvement.
• Ensure policies promote the best patient experience.
• Work hours are 9 am to 5 pm CST.

Requirements

• 3+ years in a clinical or operational role.
• Bilingual in English and Spanish.
• Exceptional communication and people skills.
• Ability to document workflows and communicate requirements.
• Strong data and analytics skills.
• Passion for user experience.
• Detail-oriented and process-focused.
• Fast learner, flexible, and adaptable.
• Outstanding organizational and multitasking abilities.
• Self-driven with a passion for technology.

Benefits

• Opportunity to work in a dynamic startup environment.
• Be part of a mission-driven team.
• Engage in meaningful work that impacts patient care.
• Flexible working hours.
• Professional growth opportunities.