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Customer Support Agent - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide
$23 - $600/month

Overview

Join hear.com as a Customer Support Agent and help transform the lives of customers from the comfort of your home.

In Short

  • Provide excellent customer service during each call
  • Contribute towards achieving customer service KPIs
  • Handle high call volume including inbound, outbound, and email/chat support
  • Provide feedback to improve customer service
  • Develop individual solutions for customers
  • Act as a liaison between customers and sales consultants
  • Communicate with the team for a smooth customer experience
  • Provide knowledge and advice for hearing loss

Requirements

  • Great Empathy & Customer-Centric Mindset
  • Growth Mindset with a strong work ethic
  • Reliable Network Connectivity with specific speed requirements

Benefits

  • Remote, full-time schedule
  • Competitive compensation with base rate and commissions
  • Comprehensive benefits package including medical, dental, and vision
  • Unique company culture focused on collaboration and innovation
  • Company-sponsored clubs and events
Hear.com US logo

Hear.com US

hear.com is the fastest-growing hearing care company globally, redefining the industry with a unique digital business model since 2012. With a mission to help everyone hear well to live well, the company has transformed the lives of hundreds of thousands of customers through innovative health technology solutions. Operating with over 1,100 team members across seven international locations, hear.com is committed to creating a world where everyone can enjoy better hearing. The company fosters a dynamic and inclusive work culture, emphasizing empathy, collaboration, and a growth mindset among its employees.

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