Patient Access Specialist (Interpreter) - Remote

Overview

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities.

In Short

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

Requirements

• High School Diploma or equivalent required.
• Bilingual in Spanish.
• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Benefits

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program