Remote Service Operations Manager

Overview

We are seeking an experienced and results-driven Remote Service Operations Manager to oversee and optimize service delivery operations.

In Short

• Manage and optimize daily service operations for high-quality delivery.
• Develop, implement, and monitor operational processes and performance metrics.
• Lead and support remote service teams to achieve goals.
• Analyze service data to identify trends and improvement opportunities.
• Collaborate with leadership to drive process improvements.
• Ensure compliance with company policies and service standards.
• Handle escalations and resolve service issues professionally.
• Must reside in the United States and be authorized to work.
• Work is fully remote, aligned with U.S. business hours.

Requirements

• Proven experience in service operations or similar leadership role.
• Strong leadership and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Experience managing remote teams and service workflows.
• Proficiency with operational tools and reporting platforms.
• Strong analytical and organizational skills.

Benefits

• Opportunity to lead remote teams.
• Work in a dynamic environment focused on service excellence.
• Collaborate with cross-functional teams.