Patient Support Specialist - Remote

Overview

The Remote Patient Support Specialist serves as a primary point of contact for patients, providing guidance, support, and education regarding healthcare services, treatments, and processes. This role ensures that patients receive timely assistance, accurate information, and compassionate care while navigating their healthcare experience.

In Short

• Respond to patient inquiries via phone, email, or chat
• Guide patients through scheduling and treatment plans
• Educate patients on healthcare services and insurance processes
• Document patient interactions and maintain records
• Collaborate with healthcare providers to resolve patient issues
• Monitor patient satisfaction and follow up for quality care
• Identify opportunities for process improvement
• Maintain compliance with HIPAA regulations
• Participate in team meetings and training sessions

Requirements

• High school diploma or GED required
• 2–4 years of experience in patient support or customer service
• Strong knowledge of healthcare processes and insurance procedures
• Excellent verbal and written communication skills
• Empathetic, patient-focused approach
• Ability to work independently and manage multiple interactions
• Proficiency with EHR systems and Microsoft Office

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off and sick leave
• Life and disability insurance
• Flexible remote work arrangement
• Professional development and training reimbursement
• Employee wellness programs