RemoteOtterRemoteOtterWe are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.
HeadX is a rapidly growing direct-to-consumer eCommerce startup that has achieved remarkable success, scaling from $0 to approximately $1.3 million in monthly revenue within just 12 months. Fully bootstrapped and profitable, HeadX operates with a remote-first culture, allowing team members to work from anywhere in the world, provided they align with the EEST time zone. The company is led by a highly experienced founding team with over $700 million in collective experience, and it is committed to fostering a dynamic, performance-driven environment that emphasizes continuous improvement, extreme ownership, and exceptional teamwork. As HeadX gears up for its next growth phase, it seeks to establish robust HR processes to support its expanding workforce and maintain a positive workplace culture.
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HeadX is a rapidly growing direct-to-consumer eCommerce startup that has achieved remarkable success, scaling from $0 to approximately $1.3 million in monthly revenue within just 12 months. Fully bootstrapped and profitable, HeadX operates with a remote-first culture, allowing team members to work from anywhere in the world, provided they align with the EEST time zone. The company is led by a highly experienced founding team with over $700 million in collective experience, and it is committed to fostering a dynamic, performance-driven environment that emphasizes continuous improvement, extreme ownership, and exceptional teamwork. As HeadX gears up for its next growth phase, it seeks to establish robust HR processes to support its expanding workforce and maintain a positive workplace culture.
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