Technical Customer Support Specialist - Remote

Overview

An innovative company in the IT sector specializing in smart solutions for the pet care market is looking for a Technical Customer Support Specialist to join their dynamic team. This role involves optimizing customer support and collaborating closely with the development team to enhance product offerings.

In Short

• 100% remote working opportunity.
• Optimize customer support using chatbots and other tools.
• Handle customer inquiries in 1st level support via Zendesk.
• Analyze error patterns based on log files and customer data.
• Document recurring issues and support error identification.
• Collaborate closely with the development team.
• Work independently and detail-oriented from home.
• Fluent in German and English.
• Actively shape customer service processes.
• Join a young and dynamic team.

Requirements

• Experience in technical customer support or strong technical affinity.
• Ability to analyze technical issues in a structured manner.
• Confident use of digital tools, ideally experience with Zendesk.
• Good German and English skills.
• Independent, detail-oriented, and solution-focused way of working from home.

Benefits

• 100% remote – working permanently from abroad is welcome.
• Actively shape customer service and continuously optimize our system.
• Work with a great team.
• Become part of our success story.