Managed Services Senior Consultant - 3E - Remote

Overview

Harbor is seeking a Senior Consultant to join our 3E Managed Services team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a position that can be hybrid from Bristol or London in the UK.

In Short

• Provide application guidance to clients and collaborate with users to achieve their business needs
• Analyze and resolve complex application and data integrity issues
• Perform train the trainer sessions on various business modules within the application
• Document processes and procedures as required by clients
• Prepare test cases and perform QA testing on application enhancements
• Gather requirements for application enhancements and collaborate on implementing them with technical team members
• Stay current with application releases
• Requirement for on-site visits should the need arise
• Report back and collaborate with senior MS management to address client or junior staff concerns
• Join senior MS management in new client pitches if requested

Requirements

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
• 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
• 5+ years of experience in a customer-facing role
• Preferred experience in Elite 3E and/or experience in a law firm or legal services environment
• Preferred knowledge of SQL and Windows Operating System
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
• Strong analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients

Benefits

• Flexibility to adapt to change and to learn and develop new skillsets as required