Vice President of Customer Experience - Remote

Overview

The Vice President of Customer Experience will lead the post-sale experience at Halter, focusing on support, launch, and deployment operations to enhance customer satisfaction and drive growth.

In Short

• Own the full customer experience and set vision, targets, and playbooks.
• Design and scale a remote-first onboarding model.
• Partner to staff and train a global support team.
• Model collar counts and install timelines for deployments.
• Own and track key customer metrics like CSAT and NPS.
• Create seamless processes for the farmer journey.
• Recruit and build a high-performing team across continents.
• Advocate for farmers in product and marketing decisions.
• Build frameworks for incident management.
• Collaborate with teams to boost customer retention and growth.

Requirements

• Experience leading customer-focused teams in a tech environment.
• Ability to scale customer functions across regions.
• Strong understanding of customer enablement and success operations.
• Experience partnering with Product, Marketing, and Sales.
• Data-driven mindset with analytical skills.
• Hands-on experience with customer platforms and analytics tools.

Benefits

• Opportunity to shape customer experience in agtech.
• Work with a dynamic team focused on innovation.
• Competitive compensation and growth opportunities.
• Flexible working arrangements with remote capabilities.
• Engage with a community of farmers and ranchers.