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AI-Driven Amazon Customer Support Lead & Virtual Assistant - Remote

Posted 1 week ago
Customer Service
Full Time
Philippines

Overview

Ready to be the heartbeat of customer joy and marketplace success? At Hadley Designs, we’re all about filling lives with beauty and inspiration, helping customers become their best selves through hundreds of products. With Amazon driving 70-80% of our revenue and other marketplaces on the rise, we need you to keep our customers delighted and our accounts thriving.

In Short

  • Step up to be our customer-first marketplace MVP
  • Resolve customer inquiries quickly and efficiently
  • Leverage AI to enhance customer service workflows
  • Track KPIs to maintain account health
  • Collaborate with Account Health Manager on issues
  • Deliver professional responses to inquiries
  • Audit account health on platforms like Amazon & TikTok Shop
  • Stay updated on Amazon policies
  • Log activities in CRM
  • Prepare reports showcasing AI-driven improvements

Requirements

  • Experience in customer support, especially in e-commerce
  • Strong problem-solving skills
  • Familiarity with AI tools for customer service
  • Ability to track and analyze KPIs
  • Excellent communication skills
  • Detail-oriented with CRM experience
  • Proactive approach to identifying issues
  • Ability to work in a fast-paced environment
  • Knowledge of marketplace policies
  • Experience with social media platforms is a bonus

Benefits

  • Opportunity to work with a dynamic team
  • Impactful role in customer satisfaction
  • Flexible work environment
  • Growth opportunities within the company
  • Supportive leadership

H.D

Hadley Designs

Hadley Designs is a dynamic company dedicated to enriching customers' lives with beautiful and inspiring products. With a diverse range of offerings, Hadley Designs aims to help individuals create uplifting environments that empower them to reach their full potential. The company values creativity and collaboration, as evidenced by its focus on high-quality design and visual standards across various platforms, including Amazon, TikTokShop, Walmart, Shein, and Shopify. As part of a growing team, employees are encouraged to contribute to the brand's success through innovative design and effective communication.

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