Manager, New Customer Sales Expansion - Remote

Overview

As a Manager, New Customer Sales Expansion at Gusto, you will lead a team dedicated to accelerating customer activation and product adoption within the first 90 days.

In Short

• Lead and mentor a team of New Customer Consultants.
• Monitor team performance and provide data-driven coaching.
• Partner with Product, Sales, and Support teams to enhance customer onboarding.
• Own success metrics for the F90 program.
• Analyze performance data to improve outreach strategies.
• Ensure Salesforce hygiene and reporting accuracy.
• 5+ years of experience in customer success or sales.
• Proven cross-functional influence in a SaaS environment.
• Strong analytical and communication skills.
• Passion for helping small businesses succeed.

Requirements

• Minimum 5 years in customer success, onboarding, or related roles.
• 2 years leading customer-facing teams.
• Strong analytical skills with data-driven decision-making.
• Proficiency in Salesforce and outreach tools.
• Excellent communication and storytelling skills.

Benefits

• Opportunity to make a meaningful impact on customer journeys.
• Collaborative and inclusive workplace culture.
• Support for professional development and growth.
• Competitive compensation package.
• Flexible work arrangements.