CX Senior Analyst - Remote

Overview

The CX Senior Analyst is responsible for generating, analyzing and delivering data-driven customer insights. This role will support a wide range of Florida Blue business areas in driving improvement of the customer experience and enabling key stakeholders across the Guidewell Enterprise. The CX Senior Analyst will develop an understanding of Florida Blue and GuideWell business operations, query databases to retrieve quantitative and qualitative customer feedback, and contextualize the insights for reporting to the business. The primary function of the role is applying analytical knowledge and skills as an exempt-level individual contributor within a broader team. This role will have a strong focus on strategic populations to drive sustainable differentiation and cost leadership. We encourage applications from candidates who are passionate about serving diverse communities and promoting cultural competence.

In Short

• Research, analyze, validate and prepare data for measuring progress and strategic planning.
• Build reports and data visualization based on quantitative and qualitative analysis.
• Support the development of methods and tools for analysis and research techniques.
• Utilize existing technology platforms and query databases.
• Participate on or lead smaller department projects.
• Maintain documentation of all developed reports and dashboards.
• Develop internal partnerships to improve communication and collaboration.
• Additional duties may be assigned.

Requirements

• 5+ years related work experience in insights development, reporting, or analysis.
• Related Bachelor’s degree or equivalent work experience in relevant fields.
• Strong computer skills with MS Office applications.
• Strong analytical skills with large data sets.
• Ability to organize and prioritize workload.
• Strong communication skills.
• Project execution skills with the ability to manage multiple priorities.
• Ability to identify and resolve problems.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Income protection benefits including life insurance.
• Leave programs to support personal circumstances.
• Retirement Savings Plan with employer match.
• Paid time off and volunteer time off.
• A comprehensive wellness program.