Senior Analyst - Remote

Overview

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies. In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

In Short

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business.
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
• Package and communicate findings and recommendations to a broad audience (including senior leadership).
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends.
• Implement and track business metrics that will help drive the business.
• Help determine growth strategy from a marketing and operations perspective.
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.

Requirements

• 5+ years of experience in e-commerce/customer experience products.
• Proficiency in analysis and business modeling using Excel.
• Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus.
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer.
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis.
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results.
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills.
• Ability to communicate effectively with all levels of management and partners from a variety of business functions.
• Advanced English level.

Benefits

• Time off throughout the year (paid and unpaid).
• Professional development support and encouragement.
• Resources to help improve your overall well-being.
• Free membership to dive into JA product.