Bilingual Telehealth Services Coordinator - Remote

Overview

As a Bilingual Telehealth Services Coordinator at Guidelight Health, you will play a crucial role in providing exceptional support to clients in virtual programs, ensuring they have the necessary resources and guidance for a seamless experience.

In Short

• Full-Time, hourly role, Monday-Friday, with EST hours.
• Seeking Spanish-speaking candidates.
• Serve as the first point of contact for clients entering virtual programs.
• Support the delivery of telehealth services and patient education.
• Coordinate scheduling and communication between clients and clinical staff.
• Assist with technical support for clients in virtual clinics.
• Maintain records and assist with documentation compliance.
• Collaborate with teams to ensure high-quality virtual care experiences.
• Adhere to HIPAA and confidentiality standards.
• Commitment to diversity, equity, and inclusion in the workplace.

Requirements

• Bachelor’s degree.
• 2–3 years of experience in healthcare or customer service.
• Fluency in Spanish.
• Proficiency in navigating CRM and EMR systems.
• Strong organizational and time-management skills.
• Exceptional communication skills.
• Ability to handle patient concerns empathetically.
• Commitment to a culturally competent work environment.

Benefits

• Opportunity to make a lasting impact in behavioral healthcare.
• Work in a supportive and inclusive environment.
• Flexible remote work options.
• Professional development opportunities.
• Competitive salary range.