Medical Assistant - Healthguide - Remote

Overview

The Medical Assistant - Healthguide will support clinical teams in enhancing patient care and communication between patients and their primary care physicians, focusing on improving health outcomes.

In Short

• Work primarily remotely with patients and medical practice staff.
• Function independently while collaborating with medical teams.
• Assist patients in navigating their healthcare and addressing concerns.
• Document patients’ medical history in electronic health records (EHR).
• Understand referral and prior authorization processes.
• Build professional relationships with medical practices.
• Meet Key Performance Indicators for positive health outcomes.
• Utilize various communication methods to engage patients.
• Escalate medical issues appropriately.
• Occasional travel to primary care offices.

Requirements

• Certified or Registered Medical Assistant or certified EMT required.
• Empathy and skills in patient coordination.
• Proficiency in motivational interviewing and critical listening.
• Experience with medical terminology and primary care functions.
• Knowledge of social determinants of health.
• Comfort with electronic health records and care management databases.
• Ability to manage multiple tasks while detail-oriented.
• Familiarity with EHR systems like EPIC, Athena, Cerner.
• Exceptional communication skills.
• Ability to work independently in a remote environment.

Benefits

• Remote work with necessary equipment provided.
• Competitive salary range.
• Opportunities for professional development.
• Supportive work environment focused on patient care.
• Commitment to diversity and equal opportunity employment.