Reimbursement Specialist - Follow Up & Appeals - Remote

Overview

The Reimbursement Specialist – Follow Up and Appeals plays a crucial role in ensuring the success of Guardant Health by managing billing processes, tracking claims, and facilitating communication with patients and insurance providers.

In Short

• Full-Time position with options for remote or hybrid work.
• Responsible for tracking, reporting, and addressing complex outstanding claims.
• Facilitate optimized billing processes aligned with company values.
• Provide reimbursement assistance to patients.
• Resolve patient concerns or complaints effectively.
• Verify and communicate insurance eligibility and payment responsibilities.
• Manage documentation for payer communication and claims research.
• Maintain compliance with HIPAA guidelines.
• Work both independently and as part of a team.
• Perform other related duties as assigned.

Requirements

• Minimum 3 years of experience in coding, billing, and collections.
• Experience with insurance carriers on denials and appeals.
• Basic math skills for interpreting payment transactions.
• Proficient with computers and data entry.
• Intermediate to advanced skills in MS Office, especially Excel.
• Familiarity with laboratory billing and payer portals is a plus.
• High school diploma or equivalent required.

Benefits

• Flexible work model for better work-life balance.
• Competitive hourly wage.
• Opportunities for professional growth.
• Inclusive and supportive work environment.
• Commitment to reasonable accommodations for candidates with disabilities.