Patient Navigation Specialist - Remote

Overview

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum.

In Short

• Full-time position as a Patient Navigation Specialist.
• Work collaboratively within the Client Services Organization.
• Communicate with vendors to arrange Offsite Phlebotomy for patients.
• Assist clients and sales teams in placing kit orders.
• Maintain effective relationships with various stakeholders.
• Document all communications and follow-up activities.
• Use Salesforce and other software platforms for communication.
• Achieve team and individual performance goals.
• Adapt to changing procedures in a fast-paced environment.
• Flexibility in working hours based on operational needs.

Requirements

• 4-year college degree in Biological Sciences preferred.
• 2+ years of customer service experience in healthcare settings.
• Proficient in Microsoft Office; Salesforce experience is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and work independently.
• Organized and detail-oriented problem solver.
• Flexibility in working hours.
• Bilingual English/Spanish is an asset.

Benefits

• Hybrid work model with defined in-office and remote days.
• Work-life balance with flexibility in working hours.
• Competitive salary range.
• Opportunities for professional development.
• Supportive work environment for employees.