Virtual Help Desk Specialist - Remote

Overview

We are seeking a Virtual Help Desk Specialist to join our IT Support team. The ideal candidate will provide remote technical support to our clients, troubleshoot issues, and ensure a seamless user experience. This role requires excellent communication skills, a strong technical background, and the ability to work independently.

In Short

• Provide virtual technical support to clients via phone, email, or chat
• Troubleshoot hardware and software issues
• Document and track all support tickets in the system
• Escalate complex issues to the appropriate team members
• Ensure timely resolution of technical problems

Requirements

• 2+ years of experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays after 30 days of employment
• Flexible working hours