Online Live Chat Support - Remote

Overview

Welcome to our team! We are looking for a dedicated and enthusiastic individual to join our Customer Support team as an Online Live Chat Support. In this role, you will be responsible for providing real-time assistance to our customers through online chat. If you have excellent communication skills and a passion for helping others, we want to hear from you!

In Short

• Respond to customer inquiries and provide support through live chat
• Assist customers with product information, troubleshooting, and order processing
• Resolve customer complaints and issues in a timely and professional manner
• Escalate complex problems to the appropriate department for resolution
• Maintain accurate records of customer interactions and transactions

Requirements

• Previous experience in customer service or online support
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of CRM software and live chat platforms

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays after 30 days of employment
• Flexible working hours