On Site or Off Site Live Chat Support - Remote

Overview

We are seeking a dynamic and customer-focused individual to join our team as On Site or Off Site Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through live chat on our website. Whether working on-site or remotely, you will play a crucial role in ensuring customer satisfaction and resolving issues in a timely manner.

In Short

• Engage with customers via live chat to provide support and answer inquiries
• Resolve customer issues and complaints in a professional and efficient manner
• Escalate complex issues to the appropriate team members for resolution
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for improvement in customer service processes

Requirements

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Previous experience in customer service or support role preferred
• Proficiency in using live chat software and CRM systems

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays after 30 days of employment
• Flexible working hours